CREATIVITY IS OUR SUPERPOWER. It's our heritage and it's also our future. Because we don't just make toys. We create innovative products and experiences that inspire, entertain and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard-when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers. The Opportunity: Mattel is currently seeking a Senior Manager of Technology for Global Consumer Services, Quality Systems and Sustainability. This position drives system and process alignment across the geographies for Global Consumer Services, Quality, Sustainability with the rest of Supply Chain organization and the broader Mattel Organization by evaluating systems and processes and driving system and process improvements. This role will be the main point of contact for IT related issues as well as improvements for these areas. The role will report to the Senior Director of Supply Chain Delivery, Consumer Services, Quality and Sustainability with dotted line to various VPs, Business. The Consumer Services systems, Quality Management System, Quality Applications, Safety, Regulatory and Compliance, and Sustainability platforms, help drive quality, safety, and compliance required to sell our products in global markets and for customer service. This role will manage managers, project managers, business analysts, technical resources including Mattel and service providers and software providers. The Manager will need to partner with the business on process harmonization and requirements, with the architects on solution alignment and with our developers to deliver capabilities that are aligned with our business strategy and goals. What Your Impact Will Be: Business Continuity Drive Consumer Affairs, Quality and Sustainability System & Process Alignment Ensure proper processes and document requirements are being followed across the Consumer affairs and Quality organization and across entire supply chain, for sustainability Engages in rigorous root cause analysis, problem solving and solution implementations. Ensure system processes work in a manner that adheres to customer requirements Maintain and update systems and data - combination of legacy systems and Salesforce platforms Identify, vet, review with leadership, and implement process improvements Support Global teams as primary Point of Contact Identify and address all IT issues as primary point of contact and optimize infrastructure, hardware, software and processes, in close partnership with the GSC business team and driving GTO dependencies New Capability Deployment Primary conduit business leadership and personnel in technology modernization initiatives across all phases of the project lifecycle (analysis, design, build, test, deploy) Responsible for working with the business team to gather detailed requirements and processes Applying leading practices to requirements and processes and facilitating the development of to-be processes to be deployed on the modernized Salesforce and VCC platform which effectively support Mattel's operations as well as customer care. What We're Looking For: Bachelor's Degree preferred in computer science, information systems, engineering or equivalent years of experience. 10+ years related experience in Technology/Operations serving end customers Training or equivalent combination of education and experience Strong analytical and critical thinking mindset Able to manage a team of employees, contractors, and consultants to drive outcome Comfortable presenting to business stakeholders on a regular basis Comfortable working in a matrixed organization to drive outcome This job is remote but should be open to travel as needed (approximately 10%) Expert program management skills including the ability to effectively integrate and manage competing resources. Expert relationship management/networking skills. Expert verbal and written communication skills. Demonstrated expertise with negotiating conflicts, contracts Expert leadership skills; prior management experience in fast paced technology implementations Must have working knowledge in 2 or more of the following domains: Quality Management, Laboratory Management, Regulatory Compliance, Sustainability, end user/customer support Experience with compliance documentation management and support. Experience with legacy as well as modern systems including Salesforce Cloud experience Analytical and reporting skills such as creating dashboards and establishing KPIs. Experience with PowerBI, Cognos, Tableau, and Google Data Lake/AWS is preferred. Expert understanding of various modern technology platforms that support technology serving end users - ideally in the customer care, D2C. Knowledge and experience with deploying operating systems, applications, patch management and desired configurations Implementation experience in the following will be advantageous: Salesforce, legacy systems, application rationalization/modernization, contact centers Don't meet every single requirement? At Mattel we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. What It's Like to Work Here: We are a purpose driven company aiming to empower the next generation to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors: We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower. We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking. We execute: We are a performance driven company. We strive for excellence and are focused on pursuing best in class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results. Our Approach to Hybrid Work We embrace a hybrid work model to empower a culture of growth, optimism, and wellbeing, where everyone can deliver on our shared purpose and realize their full potential. Combining purposeful in-person collaboration with tech-enabled hybrid work, our focus is to provide flexibility while enabling collaboration for moments that matter. Who We Are: Mattel is a leading global toy company and owner of one of the strongest catalogs of children's and family entertainment franchises in the world. We create innovative products and experiences that inspire, entertain and develop children through play. We engage consumers through our portfolio of iconic brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO and MEGA, as well as other popular intellectual properties that we own or license in partnership with global entertainment companies. Our offerings include film and television content, gaming, music and live events. We operate in 35 locations and our products are available in more than 150 countries in collaboration with the world's leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering children to explore the wonder of childhood and reach their full potential. Mattel is recognized for the second year in a row as a Great Place to Work and as one of Fast Company's Best Workplaces for Innovators in 2022. Visit us at and Mattel is an Affirmative Action/Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers including minorities, females, veterans, individuals with disabilities, and those of all sexual orientations and gender identities.